Beware of online purchase scams

With more people looking for an online bargain due to cost-of-living pressures, Australians are being warned to be aware of scam tactics when shopping online.

Scammers pose as well known and trusted businesses or establish fake websites or profiles on genuine retailer sites. They then offer products or services at discounted prices that seem too good to be true.

Matt Hannan, Head of Fraud Management, said “These are sophisticated scams, as the product and services on offer look very convincing. Scammers will use fake ads, fake reviews, and stolen logos to make their products look convincing. If it’s too good to be true, it probably is.”

Look out for the following when shopping online:

Be wary of phishing emails and texts

Beware of phishing emails offering “limited time offers.” Double-check the sender’s email address for any strange letters or symbols, and never click links or download attachments from unknown senders.

Shop only on trusted websites

Stick to familiar, reputable retailers you’ve used before or large online marketplaces. Scammers often create fake websites that look legitimate but are only meant to capture your information or payment details. There are a few easy ways to check if you’re dealing with a legitimate merchant, for example search their business details on ABN look up and check if the business has a more established website presence elsewhere.

Avoid too-good-to-be-true deals

Scammers use ultra-low prices to lure in unsuspecting shoppers. Always compare prices on multiple websites to get a sense of what is reasonable.

Beware of fake customer support

If you run into an issue, go directly to the retailer’s official website for support. Scammers often set up fake support numbers and profiles, especially during peak shopping times.

“If you think you’ve been scammed, contact your bank immediately using the contact details on their website,” said Hannan.