HSBC strengthens scam protections for Australian customers with Confirmation of Payee
Media enquiries:
Lillian Birchall
lillian.birchall@hsbc.com.au
Jacqui Coleman
jacqui.coleman@hsbc.com.au
HSBC is among the first banks in Australia to implement this feature, supporting the broader industry effort led by the Australian Banking Association (ABA) and Australian Payments Plus (AP+).
CoP is a key pillar of the Scam Safe Accord, which reflects the Australian banking sector’s commitment to safeguarding their customers.
This technology adds an important layer of defence against impersonation scams, invoice scams and mistaken payments, which remain some of the most prevalent threats to banking customers in Australia.
Following the introduction of CoP across the banking sector, Australia will be one of only a handful of countries to have this technology in place across the entire banking sector, ensuring customers are protected regardless of who they bank with.
Protecting customers from criminals is critical and the rollout of CoP marks a continued investment in HSBC’s fraud and scam prevention, detection and response.
HSBC Australia
In Australia, the HSBC Group offers an extensive range of financial services through a network of branches and offices. Principal HSBC Group members operating in Australia include HSBC Bank Australia Limited (ABN 48 006 434 162 AFSL/Australian Credit Licence 232595) and The Hongkong and Shanghai Banking Corporation Limited (ABN 65 117 925 970 and AFSL 301737).
HSBC Holdings plc
HSBC Holdings plc, the parent company of HSBC, is headquartered in London. HSBC serves customers worldwide from offices in 58 countries and territories. With assets of US$3,054bn at 31 March 2025, HSBC is one of the world’s largest banking and financial services organisations.