These new measures include:
Kaber McLean, Chief Executive Officer for HSBC Australia said: “At a time when many Australians are worried about the health and financial impacts of the outbreak, we have a responsibility to support our customers, our people and the local economy.
“These new steps are in addition to the individual support we’ve offered wholesale customers and are designed to bring relief to those under stress from the economic fallout of COVID-19.
“I would encourage any personal banking or wholesale customers who are experiencing hardship to contact us so that our team can discuss the most appropriate solutions for their circumstances.”
HSBC Australia’s branches and support services are operating with additional measures to protect the health and wellbeing of colleagues and customers.
Customers can access banking services in-branch, through our website and via our mobile app. They can also contact their relationship managers or our contact centre.